Fax Line: (985) 446-5840
Postal Address:P.O. Box 5418
310 W.2nd St
Thibodaux LA, 70302
|Rachel Mack||Utility Collections Managerfirstname.lastname@example.org||(985) 446-7204|
|Julie Legendre||Utility Collections Assistantemail@example.com||(985) 446-7228|
|Georgia Thibodaux||Utility Collections Assistantfirstname.lastname@example.org||(985) 446-7274|
As of November 1st, 2019, collections hours will be as follows:
Inside Service Windows: 8:00 AM - 4:00 PM
Drive-Thru Window: 8:00 AM - 4:30 PM
Online Payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access utility account by using a combination of e-mail address, utility account number, and last payment amount.
In addition to paying their utility bills, customers can:
- View Financial information including current amount due, last payment, and past due amounts.
- Address information.
- Historical transaction information.
- Consumption history.
- Deposit information.
There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online transactions.
The $1.25 transaction fee will appear as a separate charge on the customer's bank statement. The total of the customer's utility bill and $2.25 convenience fee will appear on the customer's bank statement as a charge from INCODE - Tyler Technologies.
The transaction will generate an e-mail confirmation to the customer.
To avoid interruption of services and a $10 Reconnect Fee per meter, please pay the gross amount owed on your bill by 4:00 PM CST on the due date indicated on the final notice.
Night deposits are picked up daily by 8:00 AM.