Utility Collections
| Name | Title | PHONE #: | |
|---|---|---|---|
| Georgia Thibodaux | Utility Collections Assistant | utclerk1@ci.thibodaux.la.us | 446-7274 |
| Rachel Mack | Utility Collections Manager | utcollsupv@ci.thibodaux.la.us | 446-7204 |
| Robin Moody | Utility Collections Assistant | rmoody@ci.thibodaux.la.us | 446-7228 |
Collection Hours
As of November 1st, 2019, collections hours will be as follows:
Inside Service Windows: 8:00 AM - 4:00 PM
Drive-Thru Window: 8:00 AM - 4:30 PM
Online Payments can be made 24 hours a day, 7 days a week. (Payments made after 4:00 p.m. will be processed and posted on the next business day.) Through a secured log-in process, city utility customers can access their utility accounts by using a combination of e-mail address, utility account number, and last payment amount.
In addition to paying their utility bills, customers can:
- View Financial information including current amount due, last payment, and past due amounts.
- Address information.
- Historical transaction information.
- Consumption history.
- Deposit information.
Please Note:
There will be a transaction fee of $1.25 and a convenience fee of $2.25 for all online transactions.
The $1.25 transaction fee will appear as a separate charge on the customer's bank statement. The total of the customer's utility bill and $2.25 convenience fee will appear on the customer's bank statement as a charge from INCODE - Tyler Technologies.
The transaction will generate an e-mail confirmation to the customer.
To avoid interruption of services and a $10 Reconnect Fee per meter, please pay the gross amount owed on your bill by 4:00 PM CST on the due date indicated on the final notice.
Night deposits:
Night deposits are picked up daily by 8:00 AM.
To open or close an Utility Account
or to make a payment by phone,
please call: (985) 446-7204.
For any issues with your Utility Bill, please call:
(985) 446-7230
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Commercial Utility Application