Mayor Charles Caillouet, the Thibodaux City Council, and all employees of the City of Thibodaux kicked off the new Vision for the City of Thibodaux on Thursday, November 6, 2003 at 1:30 in the Thibodaux Civic Center.
“Our vision for the City of Thibodaux is to be the community of choice for people to prosper and enjoy life.”
Modeling their platform from Thibodaux Regional Medical Center, 15 employees were chosen to author Standards of Performance, a document that outlines the standards by which all employees of the City of Thibodaux must adopt in their everyday work routine. A skit entitled, “Mission: Possible” was performed at Thursday’s kick off as a way to introduce these standards to all employees.
Mayor Caillouet stated, “If Thibodaux Regional can be ranked in the top 1% of patient satisfaction in the country using this platform, the City of Thibodaux can rank in the top 1% of citizen satisfaction in the country.” Thibodaux Regional began their campaign several years ago with a similar program gleaned from successful companies such as General Electric, the Ritz-Carlton, and John Deere. CEO of Thibodaux Regional, Greg Stock, describes the success as a transformation of how the hospital operated and how all personnel and staff adopted behavioral standards, created by teams of employees of the hospital in order to accomplish its new vision.
The schedule of events for the presentation by the City of Thibodaux included the presentation of “Mission: Possible”, comments by Human Resource Director, Lillie Young; Mayor Charles Caillouet, Council President Jerome “Dee” Richard, and Thibodaux Regional’s Assistant Administrator of Patient Care Services, Brenda Arceneaux.