310 West 2nd Street
P.O. Box 5418
Thibodaux, LA 70302
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310 West 2nd Street
P.O. Box 5418 
Thibodaux, Louisiana 70302
Office: 985 446-7218
Fax:  985 446-7247

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Tommy Eschete
 Administrative Assistant to the Mayor
Rhonda H. Dempster
Rebecca Bourgeois
  Mayor's Office   

UMS - Utility Metering Solutions

City’s utility meter replacement program which will commence on February 6th


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Frequent Asked Questions

Thibodaux, LA - City officials want residents to be aware of possible interruptions to water service during the installation of advanced metering systems in the coming months.

The installation of these meter reader systems from Utility Metering Solutions, A Division of XtraLight (UMS), is expected to take 6 to 7 months to complete. During installation, contractors working on behalf of the City of Thibodaux will interrupt water services for 15-20 minutes. Before leaving individual sites, UMS installers will test the new water meter by running about 1 to 2 gallons of water from exterior hose or faucet. Door hangers will be left at the main entrance to the property informing the customer of the status of the visit.

This advanced metering technology enables the wireless transmission of water and gas meter readings directly to City of Thibodaux Department of Public Work staff. Furthermore, this innovative system collects multiple readings per day, thus allowing for better leak detection, billing efficiency, and improved customer service.

"Utility Metering Solutions is a leader in the deployment of utility infrastructure systems and resource conservation, and supports our commitment to maintaining a high quality of life for our citizens through cost-effective, innovative programs. The new system will also help the City of Thibodaux analyze and efficiently detect water leaks, minimize water loss and bill more efficiently for gas services," Public Works Director Archie Chaisson said. "Advanced metering also supports our commitment to preserving and protecting our environment by reducing carbon emissions as a result of taking meter readers off the road, enhancing our ability to quickly detect and stop water leaks, and providing customers with up-to-date water usage data so they can improve their efforts to conserve."

Contractors will be supervised by the City of Thibodaux's Public Works staff, carry UMS identification and wear yellow UMS T-shirts or vests. UMS installer vehicles will also be clearly marked with the "UMS" logo. All UMS installers have successfully completed a comprehensive criminal background check.

 Any additional information can be attained by calling (985) 446-7210 or checking out the City's Facebook or Public Works Department Web page.

 6/20/2018  Wednesday     3793